TERMS OF USE
Last Updated: [28.02.2026]
Article 1 — Parties and Definitions
1.1. These Terms of Use apply between the website operating under the domain medpov.com (“Site”), the digital products/services offered through the Site, and the natural/legal person using the Site (“User”).
1.2. “Digital Product”: Software, scripts, themes, plugins, source code packages, and similar intangible goods delivered electronically.
1.3. “Demo”: Live sample pages and/or panel access information provided for previewing the product.
1.4. “License”: The usage right defining the scope and conditions under which the User may use the Digital Product.
Article 2 — Acceptance of Terms
2.1. By using the Site and/or becoming a member and/or placing an order, the User declares that they have read and accepted these terms.
2.2. During the purchase process, the User also approves the distance sales agreement and the preliminary information form. Pre-information and confirmation obligations in distance contracts are regulated under the relevant Regulation.
Article 3 — Membership and Account Security
3.1. The User is responsible for the accuracy of membership information.
3.2. Password and account security are the responsibility of the User; in case of suspicious access, MEDPOV support channels must be notified.
Article 4 — Services Offered and Quote Forms
4.1. In addition to digital product sales, various digital services may be offered on the Site, including e-commerce management, web software development, web design, SEO, and social media marketing.
4.2. Information submitted via the “Share Your Idea / Premium Service Assistant” form is processed for quotation preparation and communication purposes.
Article 5 — Product Demos and Pre-Purchase Review
5.1. The User has the opportunity to review demo pages and product descriptions prior to purchase.
5.2. Demo environments are provided for informational purposes; performance, datasets, or integrations may differ from production environments.
Article 6 — License Terms and Intellectual Property
6.1. Digital Products sold by MEDPOV are, as a rule, not open source; even if project files are delivered to the purchasing user, such delivery does not constitute a transfer of ownership but grants a licensed right of use.
6.2. A license code may be generated with each sale; license verification mechanisms aim to prevent unauthorized use and manage support/update processes.
6.3. The User may not resell, rent, sublicense, distribute, or publicly share Digital Products unless explicitly permitted in writing.
6.4. The User may modify or develop the product for their own business needs; however, this does not grant redistribution or resale rights.
Article 7 — Payment, Delivery, and Digital Performance
7.1. Once payment is successfully completed, Digital Product files and license information may be delivered automatically by the system; for bank transfer/EFT payments, delivery is made after payment confirmation.
7.2. In distance contracts concluded via the internet, certain information must be displayed immediately before the consumer undertakes a payment obligation, and it must be clearly stated that the order implies a payment obligation.
Article 8 — Right of Withdrawal and Refund Policy
8.1. As a general rule, consumers have the right of withdrawal within 14 days in distance contracts.
8.2. However, the right of withdrawal cannot be exercised for services performed instantly in electronic environments or contracts relating to intangible goods delivered instantly to the consumer (Art. 15/1-ğ). Therefore, refunds/returns are generally not provided after delivery of digital products.
8.3. The withdrawal exception does not eliminate mandatory consumer rights regarding defective goods/services.
Article 9 — Support Scope
9.1. Basic support may be provided for [6 months] for each purchased product; after this period, paid support/update packages such as Silver/Gold/Premium may be offered.
9.2. The content and pricing of support packages may be displayed on the Site prior to purchase; MEDPOV may update package contents.
Article 10 — Live Chat and AI Assistant
10.1. The Site may include a live chat module; during offline periods, an assistant may respond for support purposes.
10.2. Chat responses are provided for general informational purposes unless they explicitly constitute a binding offer/price/commitment. Official and binding commitments are established through the product page, payment screen, distance sales agreement, and/or written confirmation by MEDPOV (support ticket/e-mail).
10.3. If the User intentionally manipulates the chat, produces misleading content, or attempts to influence responses maliciously, no rights may be claimed based on such content. (This clause is included to prevent abuse, not to restrict good-faith users.)
Article 11 — Prohibited Use
11.1. Attempts to damage the Site or systems; reverse engineering; unauthorized access; license violations; fraud; spam; deception; or infringement of third-party rights are prohibited.
11.2. In case of violation, MEDPOV reserves the right to suspend accounts, restrict access, and pursue legal remedies.
Article 12 — Limitation of Liability
12.1. To the extent permitted by applicable law, MEDPOV shall not be liable for interruptions caused by third-party service outages, hosting provider issues, user errors, or incorrect server configurations.
12.2. This clause shall not be interpreted in a manner that eliminates mandatory consumer protection provisions.
Article 13 — Personal Data and Cookies
13.1. Personal data processing and cookie usage are carried out within the scope of the Privacy Policy/KVKK Information Notice and Cookie Policy. KVKK Article 10 and the cookie guidelines are determinative within this framework.
Article 14 — Dispute Resolution and Jurisdiction
14.1. In disputes arising from consumer transactions, legally prescribed application mechanisms (consumer arbitration committees/consumer courts) and mandatory mediation provisions shall apply.
14.2. Where the seller’s headquarters is located abroad, mandatory protections granted to Turkish consumers remain reserved; additionally, the rules of the country where the business headquarters is located may also apply.